Top Cargo and the Evolving Industry Landscape

With a history spanning more than 20 years, Top Cargo has earned a solid reputation in the industry largely, thanks to its excellent customer service. Their strong name brings in inquiries from top corporations and customers every minute, driven by word of mouth and solid referrals. Operating with a compact team of three individuals responsible for sales and pricing within the NVOCCs and 3PLs domain, Top Cargo turned to Freightify to fulfill their rate management requirements.

“We don't go to get customers, we are not aggressive in doing marketing. Customers come to us through word of mouth. We are lucky to have a good quantity of customers and corporations every day that we receive inquiries every minute”

Martin Pelegrino
Vice President, Sales and Pricing, Top Cargo

Navigating through Troubled Waters: The Struggle for Streamlined Rate Management

Prior to Freightify, the customer used another rate management tool and had to face the below challenges.

Costly Model
The customer was burdened as they had to pay for every module in the previous software. What seemed like a reasonable investment initially soon escalated as their needs grew, pushing the pricing beyond their comfort zone.

‍Cumbersome Self-Uploads
Uploading Ratesheets became a time consuming ordeal. The process demanded a significant investment of 2-3 hours, grappling with spreadsheets and navigating a system that did little to streamline their efforts.

Outsourcing Woes
‍Seeking relief, Top Cargo attempted outsourcing the Excel workload. However, the endeavour proved counterproductive. The outsourcing path quickly became riddled with errors, primarily stemming from a lack of expertise on the part of the external teams. Adding to the ordeal was the necessity to educate the external teams on their intricate processes for creating Excel Ratesheets. The additional effort and time invested in teaching these processes became an unexpected and burdensome task, further complicating an already challenging venture.

“We are a small team. I can't spend part of my day uploading rate sheets. The previous software was of good price. But Rate management and uploads were to be done by ourselves and it was crazy time demanding. We had to pay for each module. If we had to get them to do it, it came with additional costs that were too high for us to pay for. That s where we made a switch with Freightify.”

Martin Pelegrino
Vice President, Sales and Pricing, Top Cargo

Strong Customer Relationships Leading to Higher Revenues

The white labelled Digital Booking Portal, tailored and exclusive for each client, has become pivotal in enhancing Top Cargos customer relationships. Its capability to handle client rate searches and inquiries in real time has proved to be invaluable, allowing for instant responses and faster deal closures.

Conclusion

By adopting Freightify, Top Cargo was able to transform its price management operations and increase its revenues by achieving enhanced efficiency, improved customer relationships, and accelerated deal closures. In conclusion, Freightify has proven to be a transformative tool for Top Cargo, aligning seamlessly with their business goals and propelling them towards greater efficiency and growth.